Moniluxx Boutique Return & Shipping Policy
Due to sanitary reasons, we gladly accept returns on UNOPENED items in their original condition, and on opened items that may have caused an allergic reaction or are clearly defective.
Products cannot be returned due to personal preference of smell, color, or texture of body care products.
Returned items can only be accepted within 10 days of the original purchase date. A copy of your receipt is required at the time of the return. Moniluxx Boutique cannot accept returned items if more than 25% of the product has been used.
For customer service, please call 470.231.6886, Monday through Friday, 9am to 5pm EST or email firstname.lastname@example.org. Please allow up to 48 hours for a response to any messages left.
SHIPPING & DAMAGES
You may cancel an order at any point BEFORE it leaves our warehouse. As soon as it has a tracking number, it cannot be cancelled. Return acceptance is at sole discretion of Moniluxx Boutique. ALL ORDERS ARE SUBJECT TO A 15% RESTOCKING FEE.
***Make special note: if the item is not packed correctly upon return and arrives to Moniluxx Boutique damaged, opened, and un-resellable, we will not be able refund you.
- Returns must be pre-approved, returned within 7 days in the original box and in sellable condition.
- Shipping charges are additional and non-refundable.
- Save all packaging for returns and repairs.
- Damages must be reported at the time of delivery.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please allow 3 business days to process your order before it ships. All orders are shipped using USPS. If we find UPS or FedEx has a lower rate, we will use the least costly carrier.
We ship to anywhere in the US and Canada. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.
If boxes are found to be damaged or missing, it should be noted on delivery receipt before signing. Report any losses or damages to Customer Service. PLEASE ADVISE WITHIN 3 DAYS OF ANY DISCREPANCY.
All orders will be shipped to the address that you enter on your order. PLEASE double check to make sure it is correct. Any error in information will result in LOST packages. Once it leaves our warehouse, we no longer have any control over where your package goes.
If you get a notification of order delivery and do not see your package, you must call the carrier, USPS, UPS, or FedEx. Once it leaves our warehouse we have no control over your package.
All packages will leave our facility intact and undamaged If you receive it any other way, the carriers have damaged it. If you receive a damaged order, you MUST keep all packaging until the investigation is over. You will need to contact UPS, FedEX, or USPS to investigate into what happened.